New England pellet stoves are the dirtiest, messiest, sootiest stoves I have ever encountered.I bought one to heat my house.
It does heat, but the dirt it creates outweighs any heat it produces.
After contacting both the seller and the installer, I have concluded there is no answer to this problem, but I hope I can keep others from making the same mistake.Do not buy a New England pellet stove unless you have a full time housekeeper who is willing to devote hours to maintaining it.
If you want a pellet stove (and they do heat cheaply), find another model and manufacturer!
Review about: New England Stoves.